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Frequently Asked Questions

At InsideOut, we are passionate about the principles of healthy skincare. We’ve taken the hard work out of demystifying and choosing from the huge array of skincare products and treatments available to help you achieve good looking skin, everyday.

If you don't find the answers you need below, then please do contact us, and we will be happy to answer your questions.



Skincare Products & General Questions

Skin Rejuvenation


Collagen Induction Therapy

Acne Treatment


General FAQ


I am getting married next year. When should I start my treatments and skincare regime to get the best results?

If you want healthy, radiant skin on your wedding day, we recommend that you commence a course of treatment supported by the recommended homecare regime at least 6 months in advance. This will bring a much improved skin tone and texture as well as a healthy glow and radiance to your skin. As your skin feels fresher and more balanced your make-up will go on more smoothly and evenly and you will need less of it too!

Contact us for our special bridal packages or for a consultation


What are cosmeceutical grade products?

Cosmeceutical grade products are a blend of cosmetic and pharmaceutical grade ingredients. They have a higher level of active ingredients and have, or are purported to have, medicinal qualities and work at a deeper level in your skin. They are not available in high street stores.

On the other hand, cosmetic products available on the high street, affect only the appearance of the skin, rather than the substance. They work at a superficial level.

How can I order products?

You can order and collect products at the clinic during your appointment. You can also email or telephone 07711 787767 to place your order. It can either be collected at the clinic (by appointment) or it can be posted out to you (postage charges will apply). Payment must be made with the order and this can be done by telephone using credit/debit card.

I have been coming to Skincare InsideOut for 2 years in a bid to slow down the aging process! I was initially concerned as my skin had been prone to sensitivity in the past. The treatments and products that I have had however have been gentle yet most effective. My skin feels nourished, healthy and receptive to the products. It has proved great for the healthy maintenance of my skin and I would wholeheartedly recommend embarking on a skincare regime with Skincare InsideOut to help you look your very best on your wedding day. Debbie Berman


Is there a minimum age for treatment?

Yes, we treat young people aged 16 and more. If aged under 18, they need to be accompanied by a parent, from whom we need signed consent before treatment.

What payment methods do you accept?

We currently accept cash and cheque payment, also BACS and credit/debit cards.

My skin is continuing to improve on a daily basis. I have been following your instructions regarding the products and actually popped out for a while without any makeup last night for the first time in about 40 years!! My husband can see the improvement too - says my skin looks a lot smoother. The small area of breakouts on the left side of my face near the chin have cleared.
Overall I am delighted with how things are going. It feels far cleaner and does not have so much of the rough texture that it had for so many years. The eye cream is doing well too - again my skin feels far softer in that area than it has for many years.
Thank you very much - it's only 8 days since the treatments started and I did not expect to see a result so soon!
Caroline James
Very impressed with the results and no longer have a shiny t zone :) definitely recommend it, thank you Susan.
Adam Wesley


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